Privacy Policy

Effective Date: December 24, 2025

Scope: Worldwide

At Nalitees, we value the trust you place in us when inviting our furniture into your home. Whether you are ordering a floating shelf from Paris or a bookcase from New York, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from nalitees.com. As a US-based company shipping globally under Delivered Duty Paid (DDP) terms, we adhere to strict international privacy standards to ensure your data is handled securely across borders.

1. Information We Collect

We collect only the information necessary to process your order, ensure secure freight delivery, and handle customs clearance on your behalf.

A. Information You Provide Directly

• Contact Information: Name, email address, and phone number.

  • Crucial for Delivery: A valid phone number is mandatory for all orders. Our freight carriers (DHL/FedEx/UPS/Freight Partners) require this to contact you for delivery coordination, especially for heavy furniture items. We do not sell your phone number to third parties.

• Shipping Address: Physical residential or commercial address. (Note: We cannot ship heavy furniture to P.O. Boxes).

• Payment Information: We do not store full credit card numbers. All transactions are processed by secure third-party gateways (e.g., Stripe, PayPal, Shop Pay).

• Order Details: Information about the specific items you purchase to assist with warranty claims and customs declarations.

B. Information Collected Automatically

When you browse our site, we automatically collect:

• Device Data: IP address, browser type, time zone, and device type.

• Usage Data: How you interact with our site, which helps us optimize our store speed and layout.

2. How We Use Your Information

We use your personal data for the following specific business purposes:

• Order Fulfillment: To pick, pack, and ship your furniture from our warehouse.

• Customs & Duties (Global DDP): Since Nalitees pays import taxes for international customers, we must use your order value and address to declare and pay duties to customs authorities on your behalf.

• Freight Coordination: To allow carriers to contact you directly to schedule a delivery drop-off for large items.

• Fraud Prevention: To screen high-value orders (especially international furniture shipments) for potential risk to protect both you and us.

• Communication: To send order confirmations, tracking numbers, and invoices.

• Marketing: To send newsletters or product updates only if you have explicitly opted in.

3. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties essential to running our business:

• Logistics & Freight Carriers: We share your name, address, and phone number with carriers to execute the delivery.

• Customs Authorities & Brokers: For international shipments, order data is provided to customs authorities to facilitate the DDP (Delivered Duty Paid) clearance process.

• Payment Processors: To securely process your USD transactions.

• Service Providers: We use platforms like Shopify (hosting) and email services to manage our store operations.

4. International Data Transfers

Nalitees is headquartered in Colorado, USA.

• If you are visiting from the UK, Europe, Australia, or Asia, please be aware that your information will be transferred to, stored, and processed in the United States.

• By using our site, you acknowledge that your data will be handled under US laws. However, we take appropriate technical measures to protect your data during these transfers, consistent with GDPR and other international regulations.

5. Your Rights (By Region)

We respect your privacy rights based on your location.

A. United States (CCPA/CPRA)

• Right to Know: You can request details about the personal information we collect.

• Right to Delete: You can ask us to delete your data (subject to legal retention requirements for tax/warranty purposes).

• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

B. Europe (GDPR) & UK

• Access: You can request a copy of your personal data.

• Erasure: You have the “Right to be Forgotten.”

• Correction: You can ask us to fix inaccurate information.

• Objection: You can object to the processing of your data for marketing purposes.

C. Canada, Australia & Rest of World

• Access & Correction: You have the right to request access to your personal information and request corrections if it is inaccurate.

How to Submit a Request: To exercise any of these rights, please email support@nalitees.com. We aim to respond to all legitimate requests within 30 days.

6. Cookies & Tracking

We use cookies to ensure our website functions properly.

• Essential Cookies: Keep your cart updated and ensure secure checkout.

• Analytics Cookies: Help us understand which products are popular.

• Your Choice: You can choose to disable cookies through your browser settings, though this may prevent you from using the checkout feature.

7. Data Retention

We retain your personal information only as long as necessary:

• Order Records: Kept for tax, accounting, and warranty purposes. (Note: Warranty records are essential for our furniture products).

• Marketing Data: Kept until you unsubscribe.

8. Security

We implement industry-standard security measures:

• SSL Encryption: Protects your data during transmission.

• Restricted Access: Only authorized personnel can access order details.

• PCI Compliance: Our payment partners adhere to strict banking security standards.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices (e.g., adding new shipping destinations) or for legal reasons. The updated version will be indicated by the “Effective Date” date at the top of this page.

10. Contact Us

If you have questions about our privacy practices or how we handle your data, please contact our team:

• Email: support@nalitees.com

• Address: 2825 Country Club Cir, Colorado Spgs, CO 80909, United States

• Support Hours: Monday–Sunday, 8:00 AM – 5:00 PM PST