FAQs
What payment methods do you accept?
We accept PayPal and all major credit/debit cards
What is your ordering process?
Ordering process is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information
- Select shipping method
- Checkout
What should I do if I made a mistake on my order?
Immediately contact us via email and our team will gladly resolve all of your concerns! Email: support@nalitees.com
How do I change my order?
Email us at support@nalitees.com and let us know what you want to change. Please note that changes can be made only within 12 hours after the payment.
Can I cancel my order?
We can only process cancellations for items that have not gone into production which is 12 hours after your payment. Please email us at support@nalitees.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the production process has begun.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
When will I get tracking number?
A tracking number will take 5-7 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 7 business days, please email us to get updated at support@nalitees.com
Why has the tracking status not been updated?
Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 10 days, please contact us at support@nalitees.com. We will provide you further assistance.
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake.
Then email us (support@nalitees.com) regarding the whereabouts of your order! We will check and update you with the status of your order.
How much weight can the Thick Floating Shelves hold?
Our floating shelves are engineered with heavy-duty internal brackets. When properly mounted into wall studs, they can support significant weight, such as heavy dinnerware, books, or large potted plants.
What if my order is defective, wrong size, or incorrect product?
Send us an email at support@nalitees.com with attaching photo(s) and we will send out a replacement within proper timeline.
What is your return and refund policy?
Please see our Return Policy. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.
Please email us at support@nalitees.com with photos of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nalitees.com.
Is assembly required for the Tree Bookcase?
Yes. To ensure safe transit, our Tree-Shaped Bookcases ship flat-packed. We include all necessary hardware, tools, and a clear instruction manual. Assembly typically takes 20–30 minutes.
